The information on this page applies to UK deliveries.
Our standard delivery charge for non firearms is £10 but this can vary.
The correct postage option will show in your basket. Exceptions to this include heavy items such as gun cabinets and high seats where charges start at £20
Certain items are stored at our remote warehouse and will take two working days to deliver. This will be shown on the item’s page and on the basket page. If any items in your basket require a two day delivery, your entire order will be despatched at the same time for delivery in two working days.
Orders received by 12pm are usually despatched the same day
We will contact you prior to despatch regarding extra charges
Parcel re-direction requests (where applicable) – charges from £5.99 apply.
Parcel refusal / goods not called for – charges from £5.99 apply.
Our primary courier is UPS
We also use Royal Mail Services
Postcodes Likely to be Affected by Higher Charges (2/3 Day Delivery)
Timed deliveries and Saturday deliveries are not available to these postcodes.
The above list is by no means definitive or indeed exhaustive, but is provided to give an indication of those areas where higher postage charges are likely to apply.
* Service not always available to certain postcodes. We will contact you should this be the case.
RETURNS POLICY UK SALES ONLY
If the buyer is not completely satisfied with their purchase they should notify us in writing, by fax or email within seven days from the day after the date on which they received the goods.
The goods should be returned to us immediately and upon their return we will make a refund for the value of goods returned.
The customer is responsible for the safe return of goods and we recommend that you insure the goods and obtain proof of posting or use Recorded Delivery.
The customer is responsible for the return carriage costs unless the goods are faulty.
Goods returned must be un-used since purchase, in the same condition as at the time of sale and any merchandising must be in tact.
Exchanges are normally processed within 7 days but can take up to 14 days in busy periods (all exchanges subject to stock availability). We will gladly post out your exchanged item for free (you will have to pay the difference if the goods you require are more expensive than your original order and we will refund you any difference if the goods you require are any cheaper than your original order) – but we do ask that you return the unwanted item to us at your own expense. Any items are your responsibility until they have been received by ourselves. Once we have completed your exchange, we will notify you via email (where applicable). We will always send replacement goods to your original shipping address, unless notified otherwise.
Refunds will be credited to your original method of payment and an email will be sent to confirm when this has been done. Please help us to deal with your return quickly by providing us with the requested information. Refunds are normally processed within 7 days but can take up to 14 days in busy periods. It is your responsibility to return the original item to us (as we do not offer free returns) and any item(s) remain your responsibility until they have been received by ourselves.
If goods appear to be faulty or damaged after receiving them, please contact us and we will arrange a replacement.
Warranty is up to a period of a year. If the goods become faulty through defective material, or poor workmanship, but not normal wear and tear, they should be returned for our inspection immediately. If necessary the item may have to be returned to the manufacturer for testing, which could take up to 28 days. In the event of faulty goods needing to be returned, you must ensure that the goods are suitably packaged and that they are accompanied by a cover letter detailing the problems along with a copy of proof of purchase. If faulty footwear is being returned, please ensure that they have been cleaned of excess mud first – for Health & Safety reasons we are unable to process dirty products. The cost of returning goods to be repaired or replaced under warranty is not covered by the warranty and must be met by yourself. We will of course send out any repaired / replaced goods free of any carriage charge.
All Airguns, firearms and shotguns must be transferred to a RFD near you. We will contact you regarding where you want your purchase to be sent. IT IS NOT POSSIBLE TO DELIVER ANY TYPE OF AIRGUN OR FIREARM DIRECTLY TO MEMBERS OF THE PUBLIC. IT CAN ONLY BE DONE THROUGH A REGISTERED FIREARMS DEALER.